- Do you ship to a PO BOX?
No, we do not ship to PO Boxes. We only ship to physical addresses.
- Do you ship to my country?
Currently we ship Little Giant ladders to the contiguous United States, Puerto Rico, Guam and the U.S. Virgin Islands. Call customer service at 800-453-1192 to arrange special shipments to Hawaii and Alaska. We are unable to drop ship to Canada or Mexico. Free shipping is only available on order ...
- How do I know when my order has been shipped?
All items are shipped via FedEx Ground.* You will receive an email directly from FedEx* when you order has been shipped along with a tracking number.Everything is shipped from Springville, Utah. Depending on your location in the United States it can take anywhere from 2-7 business days to be del ...
- How long will it take for me to receive my order? When will it ship?
Your order will be shipped in 5 to 7 business days. We ship via FedEx Ground to the 48 contiguous United States. Call customer service at 800-453-1192 to arrange special shipments to Hawaii and Alaska. We are unable to drop ship to Canada or Mexico. The length of time it takes to receive your la ...
- I only received one box. Where are my other items?
It is not uncommon for some of the boxes to get separated during shipping so please allow 2-3 business days between deliveries. If you have not received all of your items within the allotted time please contact our Customer Service.
- Is everything shipped in one box or are the items shipped separately?
Your ladder and one work platform will be shipped in the same box. Any additional items will arrive in their own separate boxes.
- Once my order has shipped, how long will it take before I receive it?
Everything is shipped from Springville , Utah . Depending on your location in the United States it can take anywhere from 2-7 business days to be delivered. Orders for the east coast generally take longer to arrive than orders for the west coast.
- What company do you use for shipping?
We use FedEx Ground or FedEx Home Delivery for all our shipments except the SkyScaper; which will be delivered via a trucking company.
- What is the shipping cost on a Little Giant Ladder?
Shipping is FREE in the contiguous United States on all Little Giant Ladder products on this website.
- When FedEx delivers my packages do I need to sign for it? Will they just be left at my door?
You will not be required to sign for your packages. FedEx will leave your packages for you in a secure location.
- Which state will my order ship from?
Your order will ship out of our factory in Springville, Utah.
- Why is it taking so long for me to receive my order?
If in the unlikey event you have not received your ladder within 20 business days, please contact our Customer Service Department to research your account.
- Why is such an expensive item just left at my door? Why don't you require a signature?
FedEx is a driver discretionary company. FedEx's drivers are from your local community and if they feel the neighborhood is safe, they will go ahead and leave your package for you in a secure location. If they do not feel the neighborhood is safe, they will make three attempts to obtain a signat ...