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To find what you're after, use the search box below or choose a category to view listed questions.
To find what you're after, use the search box below or choose a category to view listed questions.
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I selected 4-pay payment method. When are the payments charged?
Your first payment will be charged when your order is ready to ship. If you are on our 4 payment plan your remaining payments will be charged 30 days after the initial payment with exception to ho ...- Why is my first payment higher than my other payments?
Your first payment includes the first monthly installment plus any additional accessories purchased (i.e. extra work platform, leg leveler, scaffolding plank, etc.). The following payments ar ...
- Why does it take longer to receive the ladder with the 4 payment plan?
Customers who have paid for their order in full will receive priority shipping over our payment plan orders. This is an incentive to pay for your order up front.The payment plan option is only a ...
- Is interest added to my total if I choose the 4-payment plan?
No. The total cost for both payment plans is the same. No interest is added at any time.
- What is the status of my billing? How many payments do I have left?
You will need to contact our Customer Service Department to receive personal account information.
- Do I have to pay sales tax on orders from this site?
Sales tax is charged only on orders shipped to Utah.
- What are my payment choices?
You can purchase your Little Giant ladder via the web using Visa, MasterCard, Discover Card or American Express. Also, at the time of purchase, you can choose to pay in full or take advantage ...
- Which billing option is the fastest method for receiving my order?
Customers who choose our pay in full option will be given shipping priority. When paying in full, you should receive your order within 6-12 business days. Customers who choose our 4-payment option ...
- What comes with the Type 1A ladder?
Each Type 1A Aluminum Little Giant Ladder System comes with: FREE Work Platform (a square stand that attaches to the ladder rungs for standing or to hold paint buckets, etc.).Free Shipping - ...
- Do I get the Telescoping Plank with the ladder?
The Telescoping Work Plank is an additional accessory that does not come with the ladder but is available for purchase. Please view the product detiail page for sizes and pricing.
- Do you have any special offers or discounts?
Currently we offer a FREE Work Platform with each of our Type 1A ladders. We also offer FREE SHIPPING in the contiguous U.S. on all orders.
- What is a “coupon code”? What is it good for and how can I get one?
From time to time Little Giant makes special offers available through various media outlets. If you receive a discount code from one of these promotions you can redeem your code on our website dur ...
- Is the product available now?
Our warehouses are continuously filled to ensure availability on all of our products. Occasionally we do come across short term backorders but we do our best to ensure that your order is shipped a ...
- How can I get parts for my Little Giant Ladder?
To order parts please contact Customer Service at 1-800-453-1192 (M-F 8am - 5pm MST). We do not currently offer these for sale on www.littlegiantladder.com.
- What is the shipping cost on a Little Giant Ladder?
Shipping is FREE in the contiguous United States on all Little Giant Ladder products on this website.
- How long will it take for me to receive my order? When will it ship?
The length of time it takes to receive your ladder depends on the payment option you choose. If you pay in full please allow 6-12 business days for delivery. If you take advantage of our 4 payment ...
- Why is it taking so long for me to receive my order?
If in the unlikey event you have not received your ladder within 20 business days, please contact our Customer Service Department to research your account.
- What company do you use for shipping?
We use FedEx Ground or FedEx Home Delivery for all our shipments except the SkyScaper; which will be delivered via a trucking company.
- Which state will my order ship from?
Your order will ship out of our factory in Springville, Utah.
- Is everything shipped in one box or are the items shipped separately?
Your ladder and one work platform will be shipped in the same box. Any additional items will arrive in their own separate boxes.