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21. I only received one box. Where are my other items?
    It is not uncommon for some of the boxes to get separated during shipping so please allow 2-3 business days between deliveries. If you have not received all of your items within the allotted ...
22. When FedEx delivers my packages do I need to sign for it? Will they just be left at my door?
    You will not be required to sign for your packages. FedEx will leave your packages for you in a secure location.
23. Why is such an expensive item just left at my door? Why don't you require a signature?
    FedEx is a driver discretionary company. FedEx's drivers are from your local community and if they feel the neighborhood is safe, they will go ahead and leave your package for you in a secure loca ...
24. How do I know when my order has been shipped?
    All items are shipped via FedEx Ground.* You will receive an email directly from FedEx* when you order has been shipped along with a tracking number.Everything is shipped from Springville, Utah. D ...
25. Once my order has shipped, how long will it take before I receive it?
    Everything is shipped from Springville , Utah . Depending on your location in the United States it can take anywhere from 2-7 business days to be delivered. Orders for the east coast generally tak ...
26. Do you ship to my country?
    Currently we ship Little Giant ladders to the United States (including Alaska and Hawaii ), Puerto Rico, Guam and the U.S. Virgin Islands. However, free shipping is only available on orders within ...
27. Do you ship to a PO BOX?
    No, we do not ship to PO Boxes. We only ship to physical addresses.
28. How do I set up the ladder for use with scaffolding?
    Printed InstructionsFor step-by-step instructions on how to use the Little Giant Ladder Work Plank, please review page 9 of the Little Giant Ladder Operation & Safety Instructions manual.Video In ...
29. Which size ladder do I need for the plank?
    The Little Giant Ladder Work Plank accessory will fit on any Little Giant Ladder System except our Little Giant Safety Step ladder and our Ultra Step Ladder.
30. When I put the plank on the ladder, how much “useable” space is available?
    When the Little Giant Ladder Work Plank is inserted correctly on the second rung from the top, subtract one and one half feet from the size of the plank you have and that will give you your workin ...
31. Where can I download the User's Manual?
    You can download the latest Little Giant Ladder Operating & Safety Instuctions Manual in PDF format here.
32. Do you have any instructional product videos online?
    Yes, we do! Follow side by side as we step you through how to properly use, set up, and care for your Little Giant Ladders and accessories.Watch Little Giant Ladder Instructional Videos
33. What if I don't like the ladder, can I return it?
    Little Giant offers a 60-Day return policy only on the Type 1A models 17, 22 and 26. If you decide that the Little Giant Ladder System is not for you please contact our Customer Service Department ...
34. If I return the ladder, will you reimburse me for the shipping costs?
    No. The customer is responsible for all return shipping costs
35. If I am on the payment plan will I be charged during the return process?
    If your product is not paid in full and you decide to return it your monthly payments will continue until your product is received back to corporate in new condition.
36. What are the warranties on Little Giant products?
    Following is duration of the warranty on each model of Little Giant ladders and accessories:Type 1 Aluminum Ladders - Lifetime WarrantyType 1A Classic Aluminum Ladders - Lifetime Warranty Type 1A ...
37. Which Ladders Come With Tip & Glide Wheels?
    The following ladders now come standard with Tip & Glide Wheels:Type 1A Model 17Type 1A Model 22Type 1A Model 26The model 13 does not come with wheels. Further, the wheel kits offered on our site ...
38. What are all of the configurations of the Little Giant Ladder System?
    When you buy a Little Giant Ladder System, it's like owning 24 ladders in one. Watch a 50 second video demonstration of all of the 24 in 1 positions.To learn how to configure all 24 positions, wat ...
39. What are the minimum and maximum A-Frame ladder heights?
    View a side-by-side comparison chart of all the Type 1, Type 1A and Type 1AA ladders so you can find the best Little Giant Ladder for your exact needs.Discover such details as: Minimum A-Frame ...
40. What are the minimum and maximum Extention Ladder heights?
    View a side-by-side comparison chart of all the Type 1, Type 1A and Type 1AA ladders so you can find the best ittle Giant Ladder for your exact needs.Discover such details as: Minimum Extension ...