Order by December 15th for Holiday Delivery!

  1. FREE SHIPPING

    CONTIGUOUS U.S. ONLY

  2. LIFETIME WARRANTY

    ON SELECT LADDERS

  3. NO SALES TAX

    EXCEPT UTAH

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Billing Questions

Do I have to pay sales tax on orders from this site?
Sales tax is charged only on orders shipped to Utah.

What are my payment choices?
You can purchase your Little Giant Ladder via the web using Visa, MasterCard, Discover Card or American Express.

Which billing option is the fastest method for receiving my order?
Customers who pay in full will receive their order within 6-12 business days.

Ordering

Do I get the Telescoping Plank with the ladder?
The Telescoping Work Plank is an additional accessory that does not come with the ladder but is available for purchase. Please view the product detail page for sizes and pricing.

Do you have any special offers or discounts?
We offer FREE SHIPPING in the contiguous U.S. on all orders.

How can I get parts for my Little Giant Ladder?
To order parts please contact Customer Service at 1-855-254-6266 (M-F 8am - 5pm MST). We do not currently offer parts on the Little Giant Ladder site.

Is the product available now?
Our warehouses are continuously filled to ensure availability on all of our products. Occasionally we do come across short term backorders but we do our best to ensure that your order is shipped and received in the allotted time per payment plan. If you have any concerns about availability please contact our Customer Service Department to verify.

What is a “coupon code”? What is it good for and how can I get one?
From time to time Little Giant makes special offers available through various media outlets. If you receive a discount code from one of these promotions you can redeem your code on our website during the checkout process.

Shipping

Do you ship to a PO BOX?
No, we do not ship to PO Boxes. We only ship to physical addresses.

Do you ship to my country?
Currently we ship Little Giant ladders to the contiguous United States, Puerto Rico, Guam and the U.S. Virgin Islands. Call customer service at 1-855-254-6266 to arrange special shipments to Hawaii and Alaska. We are unable to drop ship to Canada or Mexico. Free shipping is only available on orders within the contiguous United States (excluding Alaska and Hawaii).

How do I know when my order has been shipped?
All items are shipped via FedEx Ground.* You will receive an email directly from FedEx* when you order has been shipped along with a tracking number. Everything is shipped from Springville, Utah. Depending on your location in the United States it can take anywhere from 2-7 business days to be delivered for most orders. Orders for the east coast generally take longer to arrive than orders for the west coast.
* Except SkyScraper ladders

How long will it take for me to receive my order? When will it ship?
Your order will be shipped in 5 to 7 business days. We ship via FedEx Ground to the 48 contiguous United States. Call customer service at 1-855-254-6266 to arrange special shipments to Hawaii and Alaska. We are unable to drop ship to Canada or Mexico.
If you pay in full please allow 6-12 business days for delivery.

I only received one box. Where are my other items?
It is not uncommon for some of the boxes to get separated during shipping so please allow 2-3 business days between deliveries. If you have not received all of your items within that time frame please contact our Customer Service at 1-855-254-6266.

Is everything shipped in one box or are the items shipped separately?
Your ladder and one work platform will be shipped in the same box. Any additional items will arrive in separate boxes.

Once my order has shipped, how long will it take before I receive it?
Everything is shipped from Springville, Utah. Depending on your location, it can take anywhere from 2-7 business days to be delivered. Orders for the east coast generally take longer to arrive than orders for the west coast.

What company do you use for shipping?
We use FedEx Ground or FedEx Home Delivery for all our shipments except the SkyScaper, which will be delivered via a trucking company.

What is the shipping cost on a Little Giant Ladder?
Shipping is FREE in the contiguous United States on all Little Giant Ladder products on this website.

When FedEx delivers my packages do I need to sign for it? Will they just be left at my door?
You will not be required to sign for your packages. FedEx will leave your packages in a secure location.

Which state will my order ship from?
Your order will ship out of our factory in Springville, Utah.

Why is it taking so long for me to receive my order?
If you have not received your ladder within 20 business days, please contact our Customer Service Department to research your account.

Why is such an expensive item just left at my door? Why don't you require a signature?
FedEx is a driver discretionary company. FedEx's drivers are from your local community and if they feel the neighborhood is safe, they will leave your package for you in a secure location. If they do not feel the neighborhood is safe, they will make three attempts to obtain a signature from you before returning the product back to us. We do not want to inconvenience our customers by requiring them to be present in the middle of the day (while they're usually at work) to sign for their packages.

Customer Service

What is the phone number for customer service?
Please feel free to call customer service at 1-855-254-6266 (M-F 8am-5pm MST).

Product Questions

Do I need two ladders to use the Little Giant Plank?
No, you do not. Since one Little Giant Ladder System pulls apart to form two scaffold trestles, you can add the Little Giant Work Plank (sold separately) to form a convenient scaffolding system.

What are all of the configurations of the Little Giant Ladder System?
When you buy a Little Giant Ladder System, it's like owning 24 ladders in one. All articulating ladders include 5 configurations: A-Frame, Staircase, 90 Degree ladder, Extension, and Scaffolding.

What are the minimum and maximum A-Frame ladder heights?
View a side-by-side comparison chart of all the Type 1, Type 1A and Type 1AA ladders so you can find the best Little Giant Ladder for your exact needs.
Discover such details as:

  • Minimum A-Frame Height
  • Maximum A-Frame Height
  • Weight Capacity
  • Ladder Weight
  • Warranty
  • Minimum Extension Height
  • Maximum Extension Height
  • Storage Height
  • Scaffolding Height
  • Width at Base
  • Price

View Comparison Chart Now

What are the minimum and maximum Extension Ladder heights?
View a side-by-side comparison chart of all the Type 1, Type 1A and Type 1AA ladders so you can find the best ittle Giant Ladder for your exact needs.
Discover such details as:

  • Minimum Extension Height
  • Maximum Extension Height
  • Minimum A-Frame Height
  • Maximum A-Frame Height
  • Weight Capacity
  • Ladder Weight
  • Warranty
  • Storage Height
  • Scaffolding Height
  • Width at Base
  • Price

What are the model numbers for your products?
Following is a list of SKU / model numbers for the entire line of Little Giant Ladder products:

Type 1 Alta-One Aluminum Ladders

  • Model 13 = 14010-001
  • Model 17 = 14013-001
  • Model 22 = 14016-001

Select Step Ladder

  • Model 5-8 = 15125-001
  • Model 6-10 = 15109-001

Type 1A Revolution Ladders

  • Model 17 = 12017
  • Model 22 = 12022
  • Model 26 = 12026

Type 1A Classic Aluminum Ladders

  • Model 13 = 10101
  • Model 17 = 10102
  • Model 22 = 10103
  • Model 26 = 10126

Type 1AA Super Duty Aluminum Ladders

  • Model 13 = 10401
  • Model 17 = 10402
  • Model 22 = 10403

SkyScraper Aluminum Ladders

  • Model 15 = 10109
  • Model 17 = 10110
  • Model 21 = 10121

Safety Step Ladders

  • 2 Step = 10210B
  • 3 Step = 10310B
  • 4 Step = 10410B

Little Giant Ladder Accessories

  • Project Tray = 15012
  • Ladder Rack = 15005
  • Wheel Kit = 10940
  • Cargo Hold = 15040-001
  • Leg Leveler = 10106
  • Wing Span = 10111
  • Work Platform = 10104
  • Work Planks:
    • 9' = 10069
    • 13' = 10813
    • 16' = 11016
  • BigTrex Ladder (Discontinued) = 15007

Type 1A Fiberglass Ladders (Discontinued)

  • Model 13 = 10713
  • Model 17 = 10717
  • Model 22 = 10722

UltraStep Aluminum Ladders (Discontinued)

  • 5' - 8' Model = 11580

UltraStep Fiberglass Ladders (Discontinued)

  • 5' - 8' = 12580

What is new on the Type 1A Revolution XE Ladder?
The new Type 1A Revolution XE ladder has three key differences between our Type 1A Classic ladder:

  1. LiteWave™ Technology
    20% lighter than competing multi-use ladder on the market yet still remarkably sturdy.
  2. MAG4™ Hinges
    Adds even more stability. The new hinge locks into place with 4 pins instead of 2.
  3. Rock Locks™
    Makes adjusting your ladder quick and easy. Push the lock to release, make your adjustment, then tap to lock it again.

Learn more about the Revolution ladder.

What's the Difference Between Ladder Models?
Comparing the many Little Giant Ladders is easy. Simply visit our ladder category page and learn more about the features and specs of each ladder so you can make an informed decision.

Warranty

What are the warranties on Little Giant products?
Following is duration of the warranty on each model of Little Giant ladders and accessories:

  • Alta-One Ladders - Lifetime Warranty
  • Classic Ladders - Lifetime Warranty
  • Revolution Ladders - Lifetime Warranty
  • Velocity Ladders - Lifetime Warranty
  • Select Step Ladders - Lifetime Warranty
  • Super Duty Ladders - Lifetime Warranty
  • Select Step Ladder - Lifetime Warranty
  • MicroBurst Ladders - Lifetime Warranty
  • Flip-N-Lite Ladders - 1 Year Warranty
  • Safety Step Ladders - 1 Year Warranty
  • Skyscraper Ladders - 5 Year Warranty
  • Accessories - 1 Year Warranty

Little Giant Ladder uses

How do I set up the ladder for use with scaffolding?
For step-by-step instructions on how to use the Little Giant Ladder Work Plank, please review your Little Giant Ladder Operation & Safety Instructions manual.

When I put the plank on the ladder, how much “useable” space is available?
When the Little Giant Ladder Work Plank is inserted correctly on the second rung from the top, subtract one and one half feet from the size of the plank you have and that will give you your working space.

Where can I download the User's Manual?
Operating & Safety Instruction Manuals for all Little Giant Products sold on this site can be downloaded in PDF format here.

Which size ladder do I need for the plank?
The Little Giant Ladder Work Plank accessory will fit on all articulating Little Giant Ladder models.

Product Returns

If I return the ladder, will you reimburse me for the shipping costs?
No. The customer is responsible for all return shipping costs.

What if I don't like the ladder, can I return it?
LittleGiantLadder.com offers a 30-Day return policy on all products. If you decide the Little Giant Ladder System or any accessories are not for you, please contact our customer service department at 1-855-254-6266 to receive a return merchandise authorization number. Your product will need to be returned in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price will be issued within 10 working days.